Conflict Resolution & Prevention.

Conflict at the wrong time and place can drain an organization of the energy and focus necessary for success. HSdg has developed two systems for dealing with destructive conflict. Understanding and applying this knowledge to resolve conflict builds the skills necessary to move toward prevention.

Here are three systems that can be tailored to fit your situation. The Dual Track™, Alternative Dispute Resolution (ADR) and Ombuds Resolution Systems (ORS).

Dual Track System

A set of strategies, methodologies and tools designed to strengthen the human systems in a union environment. Based on an initial assessment of organizational needs, HSdg works with you to customize the selection and timing of only those elements that fit your unique situation. Some elements include:

  • Dual Track™ strategy setting
  • Individual Development Plan (IDP) & Departmental Development Plan (DDP) Labor Relations Process
  • Target Specific Bargaining facilitation
ADR System

Conflict in the workplace is a dynamic element. ADR Systems are designed to implement processes for conflict resolution based on the needs of the organization. Systems provide flexible programs to resolve conflict by negotiating interests, adjudicating rights, or pursuing power options. A system encourages efficient outcomes and attempts to identify inefficient outcomes and resolve them at the lowest possible level.

HSdg offers the following services:
  • ADR System design
  • Existing ADR System Assessment
  • ADR System Training Seminar

Ombuds Resolution System

An Ombuds Service can identify and reduce the risk of litigation, enhance internal and external organizational communication, empower associates to resolve conflict in a confidential and neutral environment, provide valuable unfiltered information, reduce the escalation of issues, and solidify organizational values.

HSdg provides the expertise and tools necessary to implement:
  • An Ombuds System within your organization
  • A Satellite Ombuds System to utilize HSdg “on call” neutrals to work with your organization
  • Conflict Coaching to assist professionals in preparing for a negotiation