HSdg

Realizing The Possibilities, Working Together.

Alternative Dispute Resolution (ADR) Design .

HSdg designs and implements dispute resolution systems and programs for state agencies, manufacturers, hospitals and business. The goal is to help these entities better manage conflict both internally and externally with stakeholders.

HSdg consults with clients as to:.

  • how to launch dispute resolution programs
  • deal with organizational resistance and constraints
  • make sure that the design fits the larger organizational culture
  • motivate people to use the system
  • evaluate the system to determine if it works

HSdg implements a step-by-step approach to dispute resolution design. The design process involves: evaluate current dispute resolution system, determine regulations and rules under which the dispute resolution system will operate; assessing organizational systems and goals; interviewing employees and stakeholders ; facilitating collaborative and participatory design processes; preparing policies, procedures and forms; recruiting and training neutrals; and orienting and training client on how to effectively use the dispute resolution program or system. For programs operated by HSdg on an on-going basis, HSdg provides a coordinator to administer the program, oversee operations and serve as a liaison to the sponsoring agency or organization.

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