Problem Solving.

What is problem solving in the context of an organization’s human system and why is it so tough?

Learning about several different methodologies and where each is best applied is a good start. The critical ingredient that is often overlooked is the understanding of how people impact every step of the way from problem identification through the implementation of a solution.

Here are a few starting points that can help you become a world class problem solver. Each one can be customized for your situation..

Problem Solving Technique Training: A one to two day course that covers a range of tools and techniques depending on individual needs. The curriculum is based on a needs assessment and uses real problems as learning exercises.

System & Process Mapping: A facilitated methodology for improving human performance by identifying and then removing disconnects from key work processes. Depending on the type of problem involved, this can involve individual, work process, or organizational level changes.

Hoshin Planning: The best method known for identifying & achieving needed organizational objectives. Starting with input from customers, people in the organization & business management, a “catch–ball process” is used to set objectives and balance personnel against the action plans needed.

Target Specific Problem Solving: A facilitated form of organizational problem solving that focuses on utilizing a jointly determined and jointly validated data base. The process is for non–union employees and company representatives.